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We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

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In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

• Flexible working options based around home and office locations, with flexible working patterns

• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

• Maintain develop relationships with key existing & prospective Clients.

• Ensure achievements of planned branch growth by implementing strategies to achieve deposits and other sales plan targets.

• Spot and refer customers to other business units /Cross-sell bank products.

• Understand competitor’s products, pricing, Strategies and provide regular feedback to Branch banking Head.

• Control of operating costs by monitoring Branch controllable costs & analyzing trends in cost performance and initiate changes to Branch practices & procedures to manage costs.

• Monitor service delivery, suggest/initiate/implement change in work procedures without breaching compliance and bank’s policies.

• Coach/guide staff on rationalization of workflow & service deliveries and achieve efficiency.

• Managing the ATM effectively and delivery of superior customer service through this alternate delivery channel.

• Ensure excellent customer service by effectively handling peak customer hours, resolving customer complaints and providing service within the stipulated service delivery time.

• Conduct customer surveys from time to time to gauge service & satisfaction standards.

• Conduct regular and effective morning huddles and storming sessions

• Lead through example and build the appropriate culture and values. Set appropriate manner and expectations from their team and work in collaboration with risk and control partners.

• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.

• Employ, engage and retain high quality people, with succession planning for critical roles.

• Responsibility to review team structure/capacity plans.

• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.

• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

• Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

• Responsible for satisfactory Audit Rating.

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: air Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention and The Right Environment.

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

• Direct and control Branch staff to comply with all laid down procedures and ensure strict adherence to statutory NRB/Group/SCBNL’s control provisions and procedure

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Our Ideal Candidate

• Minimum Bachelors Degree with 3 years of experience/Masters Degree

• Administrative, marketing and organization skills.

• Good communication skill

• Good Teamwork and leadership and good resource Manager.

• Ability to change and manage to change.

• Efficient and effective management of time with the ability to prioritize work

• Live, demonstrate and inculcate the core values

• Good customer dealing ability

• Developing and coaching staff

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