स्ट्याण्डर्ड चार्टर्ड बैङ्कमा रोजगारीको अवसर

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Standard Chartered Bank Nepal, based in Kathmandu, is looking for a passionate and customer-focused professional to join our team as a Client Care Executive. We urge you to embark on a lucrative career journey with us if you are enthusiastic about providing superior service, have excellent communication skills, and thrive in a dynamic banking environment. As a Client Care Executive at Standard Chartered Bank Nepal, you will play a critical role in ensuring our clients receive the greatest level of care and assistance, developing strong connections, and contributing to our mission of providing our valued clients with top-notch financial solutions.
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Direct Contract Employee
Job: Operations
Primary Location: Asia-Nepal-Morong
Schedule: Full-time
Employee Status: Fixed Term
Posting Date: 26/Mar/2024, 4:27:39 PM
Unposting Date: 11/Apr/2024, 4:44:00 AM
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Role Responsibilities
Job Summary

To process Trade Transactions for the approved products being offered in country in compliance with DOI, NRB and Group policies without incurring any error and losses and provide excellent service to internal /external customer / stakeholders.

Responsibilities
Strategy

Involvement in Project Initiatives / Automation / process Improvement

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Business

Provide high quality service to all internal/external customer segments.
Active participation, or proactive feedback escalation of local (client/industry/regulatory) requirements and needs
Ensure that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines and those risks are identified and managed.
Identify and migrate best practice across the region and facilitate dealings with support and sales functions and other businesses to promote “One Bank”.

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Processes

Process Trade Transactions within service standard time in compliance with DOI, NRB and Group policies and procedures
Ensure applications/instructions from front office/other branches are received with all relevant information and are processed accurately and timely.
Any approval requirement or deviations to the approved process should be intimated to concerned Supervisor/ARM/RM in a timely manner.
Ensure all tracking, reporting, submission of returns and follow-ups are done in a timely manner as prescribed in the DOI/Regulations
Ensure prompt referral of unsolved problems /issues to Supervisor/Manager.
Ensure any concessions related to exchange rates, fees and charges are authorized by appropriate authority.
Ensure transactions processed are reconciled at all time and any exceptions escalated as per the sundry/suspense escalation policy/procedures.
Keep close track of pending documents, transactions and provide proper information to Supervisors/RM/Client
Keep yourself updated with respect to all changes in policy, process and regulations pertaining to your role.
Timely complete all required e-Learning and be well versed in related ICC publications.
Participate actively in Bank Wide Initiatives

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People & Talent

Help the unit to promote and embed a culture of openness, trust, and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from team and work in collaboration with risk and control partners.
Develop and embed a high-performance cultured, develop talent to ensure a high-quality succession pipeline, drive improvement in people engagement, and ensure the peer team member is resourced and trained sufficiently.

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Risk Management

Ensure any nonstandard processes are risk assessed and approved through the appropriate forum before delivery
Management of Technology and Operations Risk effectively, including identification, communication, and timely escalation of risks to the Line Manager/HTO
Ensure implementation of Standard Operating Models
GAP Analysis to be performed as and when new regulations are published.
Proactively identify, manage, and mitigate operational risk.

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Governance

Ensure compliance with Group Policy, Sanctions Policy, procedures and controls.
Ensure that all checks and controls are in place to prevent potential loss to the bank.
Ensure that all transactions are processed in time or are advised /referred to the relevant body well in time.
Ensure and adhere to policy requirement and comply with group policy, procedures and local statutory requirements.
Initiate cost cutting measures.
Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention and compliance with these policies and procedures on an ongoing basis.
Any suspicious transaction must immediately be reported to the supervising officer.
Ensure awareness of Operational and Reputational risk, inform immediately to concerned supervisor or to HTO if any issues noted.

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Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *

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Key stakeholders

Transaction Banking (TB)
Corporate, Commercial and Institutional Banking (CCIB)
Business Banking (BB)
Financial Market (FM)

Other Responsibilities

Embed Here for good and Group’s brand and values in Nepal/Operations/Trade; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); develop the spirit of Team Work; Assist colleagues in their works to manage the work pressure in the department; Work as a relief staff in other units whenever required.

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Our Ideal Candidate

Minimum Bachelor’s Degree Holder
Persistent in listening to and dealing with people.
Ability to maintain very good relationship with internal/external stakeholders
Ability to work under pressure and handle large volume of works.
Ability to identify and resolve the issues.
Ability to ensure accuracy & timeliness in reporting.
Demonstrate ability to use own initiative. Self- motivated & ready to perform at stretched level.
Ability to prioritize works and perform under pressure.
Should be a self-starter and proactive
Excellent communication capability.
Language Proficiency in Nepali, English